Question 1

How can I become a Travelgate Partner?

Accepted Answer

Visit our platform, click “Contact Travelgate,” and submit the short form—it takes about two minutes. Our partnerships team will follow up promptly to get you started.

Question 2

What are the benefits of using the Travelgate app?

Accepted Answer

The Travelgate app allows you to manage bookings, monitor performance, and access real-time insights on the go. It's a powerful tool for travel businesses to stay connected and efficient.

Question 3

What resources are available for onboarding?

Accepted Answer

Travelgate offers a comprehensive onboarding guide, including certification resources, API documentation, and customer success support.

Question 4

How can I access the Hotel-X API Playground?

Accepted Answer

Access the Hotel-X API Playground via the Travelgate documentation to explore and test API queries, customize GraphQL requests, and view real-time responses in a safe development environment.

Question 5

How can I troubleshoot common API errors?

Accepted Answer

For common API errors, refer to our Errors and Warnings list. It provides detailed steps to resolve issues like timeouts, communication errors, and data retrieval problems.

Question 6

What is the importance of uptime in Travelgate?

Accepted Answer

Uptime is critical for ensuring seamless connectivity and uninterrupted service. Travelgate prioritizes high availability to minimize disruptions and maximize operational efficiency.

Question 7

What payment methods does Travelgate support?

Accepted Answer

Travelgate supports multiple payment methods, including credit cards, virtual credit cards (VCC), and other supplier-specific payment types. For more details, check our payment guide.

Name	Type	Description
Reference	Reference	Booking references for identifying the reservation to be amended.
Reference/ ClientReference	String	The client's internal reference for the booking.
Reference/ SupplierReference	String	The supplier's reference for the booking.
AmendRemarks	Array<Remark>	A collection of remarks to be amended or added to the booking. Each remark contains a type (General, Hotel, Room, Service) and text content with specific instructions, preferences, or notes. Common examples include room preferences, dietary restrictions, accessibility requirements, or special instructions for the hotel.
AmendRemarks/ RemarkType	RemarkType	The type/category of the remark: General, Hotel, Room, or Service.
AmendRemarks/Text	String	The text content of the remark.
PaymentType	PaymentType	Payment type for the booking (e.g., Merchant, Direct). Optional - only required if the supplier needs payment details for the amendment.
PaymentCardInput	CreditCardInput	Payment card details, if applicable. Optional - only required if PaymentType is specified and card details are needed.

AmendRemarksInput

Properties

Properties​

Properties