105 Error - Communication Error
What Does a 105 Error Mean?
A 105 error occurs when the connection to the Seller is refused, meaning Travelgate was unable to establish a connection with their system.
How to Handle a 105 Error
1. Verify Your URLs
If you suddenly start receiving these errors, check that the URLs in your access configurations match the credentials stored in My Connections.
2. Contact the Seller
If your URLs are correct, reach out to the Seller to confirm whether they are experiencing any technical issues (e.g., server downtime or system crashes).
3. Request Additional Support
If the issue persists after verifying the URLs and contacting the Seller, reach out to us through our Support Portal. Our team will be happy to assist you.
If a Seller’s system filters by IP, they should ensure that all Travelgate IP addresses are whitelisted to avoid connectivity errors. The list of Travelgate IPs can be found here.