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105 Error - Payload Too High

What Does a 105 - "Payload Too High" Error Mean?​

This error occurs when the Seller's response size exceeds the Travelgate limit for optimal performance. The current limits are 20,000 options or 15MB.

Error Examples​

Legacy Pull Buyers API​

<applicationErrors>
    <type>105</type>
    <description>Payload too high, received 21097.201171875 KB</description>
    <httpStatusCode>0</httpStatusCode>
</applicationErrors>

Hotel-X Pull Buyers API​

"errors": [
    {
        "code": "ALL_PROCESSES_FAILED",
        "type": "PROCESS_ERROR",
        "description": "See warnings for more information"
    }
],
"warnings": [
    {
        "code": "",
        "type": "105",
        "description": "Access `xxx` returned: Payload too high, received 122000.3818359375 KB"
    }
]

How to Handle a 105 - "Payload Too High" Error​

1. Contact the Seller​

If you notice an increase in these errors, reach out to the Seller to request a reduction in the number of options or the response size.

2. Request Additional Support​

If the issue persists after consulting the Seller, contact us through our Support Portal. Our team will be happy to assist you.