102 Error - Supplier Error

What Does a 102 Error Mean?

The 102 error is classified as a supplier error and occurs when a supplier returns a specific error code or description, which is then relayed to you in our response.

If the Seller does not provide an error description, the system categorizes it as a 102 error without further details.

Example:

"errors": [
            {
              "code": "15223AV",
              "description": "Error Description",
              "type": "102"
            }
          ]

How to Handle a 102 Error

1. Verify Request Configurations

If you are using our Legacy Pull Buyers API, ensure that your request configurations match the access configurations associated with your credentials in My Connections.

2. Contact the Seller

If the error description for a 102 error is unclear, we strongly recommend reaching out to the Seller directly. When doing so, provide them with complete logs, including transactions involving their system, to facilitate a detailed investigation.

Retrieving Seller Logs in Their Format

To obtain Seller logs in their original system format, use one of the following methods:

• HotelX Pull Buyers API: Utilize the auditData parameter.
• Legacy Pull Buyers API: Use the registerTransactions feature.

For step-by-step guidance on retrieving these transactions, refer to this article.