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302 Error - Hotel Not Found

What Does a 302 Error Mean?​

A 302 error occurs when our system is unable to locate the requested hotel in your Hotels query (Descriptive Info) content method.

<applicationErrors>
    <type>302</type>
    <description>Hotel not found</description>
    <httpStatusCode>0</httpStatusCode>
</applicationErrors>

What Can I Do If I Receive a 302 Error?​

  1. Ensure Your Portfolio Is Updated
    • Verify that your hotel portfolio is up to date. If it is outdated, update it accordingly. You can refer to the 'How can I use the ["Force update now" functionality'] article.
  2. Contact the Seller
    • Reach out to the Seller to confirm whether the property causing the error has been included in the portfolio generated for your account.
  3. Seek Assistance
    • If the issue persists after checking the above steps, contact our Customer Support team. We are here to assist you!