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PLUGIN_ERROR

What Does a "PLUGIN_ERROR" Mean?​

A "PLUGIN_ERROR" occurs when our system cannot validate the plugin information added to a Hotel-X request. It is classified as a Hotel-X warning.

What Can I Do If I Receive a "PLUGIN_ERROR"?​

1. PLUGIN_ERROR: WRONG_FIELD​

  • This warning typically appears due to issues with the input or structure of your plugin. To resolve it, ensure that the plugin format you’ve configured complies with our Hotel-X API Specifications.
  • The warning may also occur if the integration does not receive commission details from the Seller—for example, during a Booking Read, Book or Cancel operation. In such cases, you might encounter a message like:
"warnings":[{"external":null,"type":"PLUGIN_ERROR","code":"WRONG_FIELD","description":"commission: commission not found"}]

To resolve the PLUGIN_ERROR related to a missing commission, the Buyer can either:

  • Contact the Seller and request that they include the commission information in their responses via the integration for the relevant method.
  • Upload the commission file to the SFTP with the expected commission amount (or 0 if working with net prices). If this occurs during a Search, we’ll notify the Buyer with a specific warning message. You can find more information about missing commissions in Hotel-X Search requests in this article.
Important

Make sure all the changes related to commission are made in coordination with your Seller in order to avoid any potential issues.

2. PLUGIN_ERROR: BLACKLIST​

A "PLUGIN_ERROR" warning with the code "BLACKLIST" appears when hotels or accesses in your request have been blacklisted.

To resolve this issue:

  • Verify that the information in your blacklist files is correct and matches the data in your request criteria.
tip

For further information on Hotel-X errors and warnings, check our Documentation ⚠️