Cancel Status

What Does the Status in a Cancellation Response Indicate?

Once a Cancel (Cancellation) method is run, our API response will provide its Cancel status. This status represents the current status of the cancellation and can be categorized into four possible values: CANCELLED, OK, ON_REQUEST, and UNKNOWN.

What Are the Different Values That Can Be Assigned to the Cancel Status?

• CANCELLED: The booking has been successfully canceled.
• OK: The cancellation request was received but the booking has not been cancelled — the reservation remains active.
• ON_REQUEST: The reservation has been completed, but the product is still not available by the Seller, placing it on a waiting list. It is the Buyer’s responsibility to verify the booking status.
• UNKNOWN: During the cancellation process, an issue led to an unknown reservation status. The Buyer is responsible for confirming the final status with the Seller directly. To do so, use the Booking Query to check the current reservation status, or contact the Seller directly.

What should I do if I receive an error or no response in Cancel response?

If you receive any of the common errors, no response, or a status other than 'CANCELLED,' it is your responsibility as the Buyer to verify the final cancellation status in the Seller's system.

tip

For full technical details on the Cancel mutation, input fields, and response structure, check our HotelX Pull Buyers API Documentation. 🚀