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Connect to Channel Managers via Travelgate

What to Expect When Connecting to a Channel Manager​

  • As a Buyer, you can use our Inventory Extranet to create the setup and structure for hotels, rates, and rooms contracted with the Channel Manager/Hotels. The setup should align with the agreements made with each hotel. Additionally, you will have the ability to access and book inventory via our API.
  • The Channel Manager will extract the codes for hotels, rates, and rooms created and map them to their data, enabling them to load availability and rates into our system.

Activation and Configuration​

By default, Travelgate allows one credential (HotelX Access Code) per Channel Manager. To tailor your product settings efficiently, you can use the flexible setup options available via the Inventory Extranet.

However, you may require a custom configuration if:

  • You need to separate your billing by internal divisions while maintaining the same inventory.
  • You require independent contracting and distribution for different internal clients or divisions.

If your situation matches either of these use cases and you require an additional HotelX Access Code, please open a case in our Support Portal and explain your business requirements. This ensures your setup is aligned and optimized from the start.

How to Connect to a Channel Manager​

  1. Log into Our Platform: Note that to connect to a Channel Manager, you must be a registered Buyer on Travelgate.

  2. Explore Available Channel Managers: Visit our Network and select the "Tech Platform > Channel Manager" category to view available options.

  3. Confirm Commercial Agreements: Coordinate with both the hotel and the Channel Manager to finalize commercial agreements. Be sure to inform them that the connection will be made via Travelgate.

  4. Request Activation: Submit your activation request through our Platform under "My Connections." A complete guide on how to request activation can be found here.

  5. Credentials Generation: Once your request is processed, we will generate credentials for accessing the Inventory Extranet and finalize the activation with the Channel Manager.

  6. Access and Configuration: Once activation is complete, we will provide the necessary access credentials and configuration settings to connect via API and use the Inventory Extranet.

  7. Learn with Travelgate Resources: After gaining access, enhance your knowledge by watching Travelgate Academy videos and reviewing our Extranet Documentation to get familiar with available features.

  8. Create a Pilot Hotel: Set up a pilot hotel to perform product loading tests. For step-by-step instructions, refer to the Setup section in our documentation. To simplify the transition to the live phase, we recommend using a real hotel intended for your portfolio and performing all tests via the ClientTest (CTEST) client.

    Important:

    Please note that there are no separate test credentials or dedicated sandbox environments for Inventory/Push Suppliers. The ClientTest (CTEST) client uses your standard production access, so you must coordinate directly with your provider to designate a specific pilot hotel for your testing procedures.