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User Management

User Roles​

User roles in the Inventory Extranet define what actions a user can perform and which sections they can access. You can configure user roles through the Manage section, allowing Clients to create, modify, or remove accounts for both their team and hoteliers.

Available User Roles​

  1. Client – Can view and modify all hotel information assigned to them, regardless of the Provider (Channel Manager).
  2. Client Admin – Has full access to all client-related data, including hotels and Channel Managers. Unlike the Client role, Admins do not need hotel-specific permissions and can create or delete users.
  3. Client Viewer – Can view all information but cannot make modifications. Has access to the Availability, Calendar, Booking List, and Booking Price Details tabs under the Product section.
  4. Provider – Can view, upload, and modify information related to their assigned hotels. Unlike Client users, Providers have access only to Channel Managers they are linked to and can manage settings under Inventory and Product sections.
  5. Provider Viewer – Can view all information but cannot modify it. Has access to the Availability, Calendar, Booking List, and Booking Price Details tabs under the Product section. This role is commonly assigned to hoteliers.

Configuring User Roles​

To configure user roles, follow these steps:

  1. Log in to the Inventory Extranet and go to the Manage section in the top menu.

    inventory_hotels-management1

  2. Click on Users.

    tg_manage_users

  3. Click on + Add New User (located on the right side of the screen). A pop-up window will appear where you can enter the following details:

    • Username – Create a unique username.
    • User Role – Select the appropriate role.
    • Password – Set a secure password.
    • Email Address – Provide an email for password recovery.

    inventory_users-management2

info

If a hotelier requests access to the Extranet, it is the Client's responsibility to create the user and assign appropriate permissions (role). Travelgate does not manage hotelier user creation. Typically, hoteliers are assigned Provider or Provider Viewer roles with access limited to their hotel.

How do I reset my Inventory user password?​

On the Inventory login pop-up, click "Forgot Password?" and follow the steps to reset your password via email.