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Product Setup

Setting Up Your Product in Inventory​

Follow these steps to configure your product in the Travelgate Inventory system:

  1. Log into Travelgate.
  2. Navigate to Solutions > Inventory.
  3. Click on Inventory > SetUp.
  4. Configure the Setup for your contracted hotels.
  5. Once the setup is complete, the Channel Manager will be able to retrieve all the information and map it to begin loading allotment and prices.
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  • To avoid mapping or loading issues on the Channel Manager’s side, please ensure that your portfolio is up to date and that your setup includes all the hotels, rates, and rooms the Channel Manager intends to map before they perform a retrieval
  • You can update your portfolio at any time by going to the Connections > Content section and clicking the "Force Update Now" button.
  • If an error occurs during loading, first verify that the product the Channel Manager is trying to load (including room codes, rate codes, etc.) exactly matches what is defined in your setup. If there's a mismatch, they should retrieve the latest data and remap accordingly. For example, if a Channel Manager attempts to load prices for a room that doesn’t exist, an error will be returned.

Retrieving a Hotel's Destination Code​

  • To obtain the destination code of a specific hotel in your Inventory SetUp, run a Hotel-X Hotels query and check the response for the closestDestination field. For the Legacy Pull Buyers API, use the Descriptive Info method and look for the GeographicDestination node.

  • To retrieve the full list of destinations at the connection level, run a Hotel-X Destinations query and locate the relevant field in the response. For the Legacy Pull Buyers API, use the Geographic Destination Tree method and follow the same approach.

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    For details on destination-related fields in each query or method, please refer to the Hotel-X and Legacy Pull Buyers API documentation.

Room Combination & Booking Limits​

Room Combinations​

Rooms with the same code are treated as the same room, regardless of associated rates. It is not possible to share the allotment. If the requested room capacity exceeds the available stock, it will be excluded from availability to prevent overbooking.

Understanding Booking Limits: A Case Example​

The 'Booking Limit' is the maximum number of reservations allowed for a specific room type on a given day.

For example, if you set a 'Booking Limit' of 50 for the period from January 15 to January 30, it means you can accept up to 50 reservations per day for that room type.

  • On Wednesday, you can have a maximum of 50 reservations.
  • On Thursday, you can have a maximum of 50 reservations.
  • On Friday, you can have a maximum of 50 reservations, and so on.

Additionally, you can remove availability (by date range) based on conditions such as:

  • Booking Limit (allocation)
  • Minimum or maximum stay duration
  • Minimum or maximum length of stay upon arrival
  • Minimum or maximum release

These limits apply to each room type individually, not to the hotel as a whole. If your hotel offers multiple room types, each can have its own 'Booking Limit'.

PMS & Channel Manager Integration​

  • Travelgate does not have direct access to a hotel's PMS (Property Management System) or the Channel Manager’s internal system. If a booking does not appear in the PMS, the hotelier should contact the Channel Manager directly.
  • To check the status of your bookings via Travelgate, use the Logging Section.

Troubleshooting & Support​

Missing Booking Notifications​

  1. If you, as the Client, or the hotel have not received a booking notification email, follow these steps:

    1. Check your Extranet setup: Ensure that the Hotel Email, CC Address, and From Address are correctly configured. If needed, update the information to ensure notifications reach the right recipients. Keep in mind that changes to the notification email only apply to new reservations; prior bookings will still be sent to the previously set email.
    2. Check Spam and Trash folders: Sometimes emails are accidentally filtered. Verify that booking notifications haven’t been blocked or redirected.
    3. Still not receiving emails? If the issue persists, contact our Customer Support Team via the Support Portal for further assistance.

  2. If a Channel Manager reports that they are not receiving booking notifications via API, follow these steps to troubleshoot the issue:

    1. Verify Activation: Confirm that the Channel Manager has correctly implemented and activated the booking notification method for your account in their system.
    2. Check the Notification Endpoint: Ensure the Channel Manager has provided Travelgate with the correct notification endpoint URL so that our system can deliver reservation data.
    3. Contact Support if Needed: If both points are confirmed with the Channel Manager but they are still not receiving booking notifications, contact our Customer Support Team for further assistance.

Currency Not Available in Rate Setup​

While our Inventory Extranet offers an extensive list of currencies, if the one you need is missing, please reach out to us through our Support Portal. Our team will be happy to evaluate your request and assist you with the necessary configuration.

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Explore our Inventory Documentation for more details! 🚀