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Cancel Policies - Sellers

In the Travelgate Quote (Valuation) response, several fields provide detailed insights. Among them, specific fields offer clear information about cancellation policies, ensuring a precise understanding of available options.

Key Cancellation Policy Fields​

  • TIMEZONE
    It specifies the timezone in UTC where the cancellation policies apply. To check all possible values, refer to the Metadata documentation.

    hotel_sellers_api_cancelpolicies1

    info

    If the returned timezone is unclear (e.g., if TimeZone is set as "Unknown"), we recommend adding a +14-hour offset to prevent unexpected penalties due to timezone differences.

  • DEADLINE
    The Deadline field in the CancellationPolicies section of the Quote/Valuation response provides precise cancellation deadlines, helping to maintain competitiveness.

    This field is unambiguous, as it is always expressed in UTC-0 Standard. The date is converted according to the timezone value specified in Metadata.

    deadline-format-updated

  • CALCULATED DEADLINE
    The CalculatedDeadline field indicates whether the Deadline value originates from the Seller’s response or has been calculated by Travelgate.

    The table below outlines how cancellation policies are processed based on the timezone specified in Metadata:

    Metadata TimeZoneHoursBeforeDeadline Handling
    Hotel Local TimeBypassConverted to UTC-0
    TimeZoneBypassConverted to UTC-0
    UnknownBypass+14-hour offset added

Do Cancellation Policy Timezones Apply to All Buyers Connected to a Supplier?​

Yes, in Travelgate, cancellation policy timezone settings are managed in the Supplier’s Metadata. These settings apply uniformly to all Buyers connected to that Supplier.