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Connections Content

Managing your content efficiently without relying on Travelgate helps you get to market faster and boost sales. We value transparency and believe in giving our partners the right tools to manage their static content.

In the Connections Content section, you can easily check and force updates for your connections' static content, like hotel lists. This allows for timely updates and better market responsiveness, making your operations smoother and more effective.

How Can I Check My Connections Content?​

  1. Log into our Platform.

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  2. Click on "Connections" > Connections Content

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  3. Review the following details:

    • Portfolio information at credentials/access level.
    • Filter by country.
    • Total properties.
    • Last update date.
    • Property details:
      • Code
      • Name
      • Country
      • City
      • GIATA ID
      • Last upload
      • Additional information (click on a property to view more).

How Can I Download the Seller's Portfolio in CSV?​

  1. Access the "My Connections Content" section (follow the steps above) and filter by access.

  2. Look for the "Download CSV" option next to the Get Content button on the screen.

  3. Click on "Download CSV".

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  4. Wait for a confirmation message that the CSV is being processed.

  5. Monitor the bell notification in the top-right corner for updates on the CSV status.

  6. Once processed, the file will be ready for download.

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How Can I Use the "Force Update Now" Functionality?​

To force an update of your static content, follow these steps:

  1. Access the "My Connections Content" section (follow the steps above) and filter by access/Seller credentials.

  2. Filter a specific connection and access, ensuring you are browsing as a Seller or Buyer.

  3. Click on 'Force Update Now' to trigger the content update. The time taken will depend on the content size and processing time.

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Force Content Updates

When performing a "Force Content Now" update to refresh a Seller's portfolio, keep in mind that the duration of the update depends on the size of the content. The update is processed through a queue system and will begin once it reaches its turn. This could take anywhere from a few minutes to 72 hours.

  • If the update hasn't completed after 72 hours, you may attempt the update again.
  • Updates within the 72-hour window are considered normal, and there’s no need to contact support until this period has passed.
  • Large updates (e.g., updating multiple accesses for a Supplier across all Buyers) will result in a longer queue and may take additional time.

If you've followed all the steps and still do not have the most up-to-date content, feel free to contact our Support Team. We’re here to ensure you have the best possible experience!

Frequently Asked Questions​

Is the Seller's content stored in Travelgate's database?
Yes, we store the Seller's static content in our database to enhance response times and performance.
How often is a Seller's portfolio updated?

Static content updates occur every 7-14 days, depending on the method. Our system adds new hotels to a Seller's portfolio every 7-14 days, while hotels that are no longer available are removed every 30 days. For example, for a portfolio of 100K hotels:

  • If the Seller adds 50K hotels, they will be added within 7-14 days.
  • If the Seller removes 50K hotels, they will be removed within 30 days.
Can I see the content of a Supplier before requesting its activation?

To access the content of any Seller, including hotels, rooms, and destinations, you need to establish an agreement with them and request their activation via our Connect Form. Once the connection is established, you can access their content.