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How to Audit Search Logs

Given the massive volume of search transactions—exceeding 6 billion per day—Travelgate does not store search transaction logs by default. However, if you need to review search logs for troubleshooting, you can manually activate Search Auditing.

How Can I Retrieve Search Logs to Review an Error?​

Follow these steps to audit Search logs:

  1. Log into Travelgate.
  2. Go to Monitoring > Logging.
  3. Select the "Audit Search Logs" option.
  4. Choose the connection or access for which you need Search logs. You can also review your Audit Searches History to track previous audits.
  5. Start the audit—our system will begin saving 5% of your Search traffic for 5 minutes.

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  1. Wait a few minutes for the logs to be processed, then retrieve them in the Logging screen.
  2. Apply the correct filter by selecting “Search” as the Operation Type to view the audited logs.
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  • Buyer connections using our Legacy API are audited at the connection level — access-level auditing is not available. This means that when retrieving logs using the Logging tool, you should not use the Access Filter, as it will return no results.
  • If you're a Seller, you can check whether your Buyer is integrated via the Hotel-X API or the Legacy Pull Buyers API by looking for the “Hotel-X” label on the connection in the “My Connections” screen. If the Buyer is using the Hotel-X API, the “Hotel-X” label will appear next to the “Buyer” label.

Requirements to Use the 'Audit Searches' Functionality​

  • Travelgate's system needs a steady flow of traffic (not just isolated requests) to accurately register Search transactions.
  • If you're in a testing phase or have low traffic, we recommend retrieving complete Search transactions at the request level. Follow the guidelines in this article for more information.
  • If you need to log the full booking flow for a specific case, use the request-level option. The 'Audit Searches' functionality captures only a percentage of transactions over a period, so it cannot reliably retrieve the specific Search linked to the Quote-Book methods in the same booking flow.