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Data Variations

Why Do the Statistics in My System Differ from the Data Provided by Travelgate?​

We often receive inquiries from our Partners regarding divergences between the data in Stats and the information stored in their own systems, particularly regarding variations in the number of requests per method. As you know, the Travelgate Booking Flow involves the following methods:

  1. Search
  2. Quote
  3. Book

Why Do These Variations Occur?​

Some integrations at Travelgate (not all) require multiple transactions per method to align with the Supplier's API workflow. For example, the Quote method might need 2 or 3 calls to the Supplier’s system to verify availability, rates, and other details.

Even though multiple calls might be made to the Supplier’s system, Stats will count only one transaction per method (the Travelgate method transaction). This means that there may be variations between the transaction count in our Stats and the actual number of calls made to the Supplier's system.