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Customer Support Resources

Handling Tech Requests at Travelgate​

What Support Options and Resources Does Travelgate Provide?​

  1. Travelgate Documentation: A comprehensive resource featuring our developers' documentation and Knowledge Base.
  2. AIna: Our multilingual assistant, AIna, powered by Large Language Models (LLMs), is designed to address your Travelgate-related questions using our Official Documentation.
  3. Support Portal: Open, view, and manage technical issues at both the Company and user levels with the help of our Customer Support team.
  4. Travelgate Community: Join our Discord server, a collaborative hub for the Travelgate Community.

What Does Travelgate Not Provide?​

Our primary focus is on delivering seamless connectivity solutions. As such, we do not offer services such as booking engines, voucher generation systems, front/back-office systems, or website design.

However, we have established partnerships with affiliates specializing in these areas and can connect you with them upon request.

How Are Partner Requests Categorized at Travelgate?​

  1. Product Development:

    • Enhancements, additions, or modifications to an existing product or service.
    • Example requests:
      • "I would like the option to download more than 50 logs at once from the Logging APP."
      • API major version upgrades (e.g., v1.0 to v2.0).

  2. Product Maintenance:

    • Ensuring the proper performance of existing products or services.
    • Example requests:
      • Booking flow data discrepancies.
      • Static data download errors or inconsistencies.
      • Minor API updates, such as supporting new cancelation policies in Search.
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  • To share your Product Development ideas, join the Travelgate Community, where our Product team evaluates suggestions and requests.
  • For Product Maintenance requests, please submit them via our Support Portal.
  • Any integration changes requested for a supplier must always be initiated by the Seller, who should provide updated API documentation for our IT team to assess implementation.