Understanding Data Discrepancies
Why do the statistics in my system differ from the data provided by Travelgate?
We often receive inquiries from our Partners regarding discrepancies between the data in our Stats App and their own system's information. Specifically, they notice variations in the number of requests per method. As you know, Travelgate Booking Flow involves the following methods:
- Search
- Quote
- Book
However, it's worth mentioning that certain integrations developed at Travelgate (not all of them) require multiple transactions per method to accommodate the Seller's API workflow. For example, our Quote method may need 2 or 3 calls to the Seller's system to verify availability, rates, etc.
Despite these additional calls to the Seller's system, our Stats will only reflect a single transaction for that specific method (Travelgate method transaction). This can lead to differences between the transaction count in our Stats and the actual number of calls made to the Seller's system.