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Logging: Access your logs via TravelgateX

How can I use Logging? 🔍​

  1. Log into our Portal.

  2. Click on APPs > Logging.

  3. Decide if you prefer to search by connection, reference or session ID.

  4. Then, select the connection(s) and adjust the filters:

    • Time range (UTC)
    • Operation type: Book, Quote, Cancel, Search, Other.
    • Status/Error code: list of errors.

  5. Click on Search

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info

Please be aware that operation type “Search” will only return results when the search has been audited first

What information does Logging provide me? 📤​

If your search criteria returns logs, Logging will display the following information:

  • Timestamp

  • Duration of the transaction

  • Connection

  • Client

  • Access

  • Status/Error Code

  • Operation type

  • Session ID (as unique identifier for this transaction)

  • Traffic Type (Basic, Optimized, Scheduler, Speed)

  • Actions: Book Download and Quote Download. You can directly download the Quote transactions used for a specific booking flow. You can also download the logs visible on your screen by clicking the "Download All" button above the table. quotedownload_functionality

  • If your search returns many results, we recommend you use additional filters on the right: “Filter by Supplier”, “Filter by Access” or “Duration”:

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Legacy Pull Buyers API information

Please remember that for Buyer connections through our Legacy Pull Buyers API, filtering by Hotel-X Access Code is not available. Connections will be identified through the Buyer's clientname#suppliercode relationship.
Note that some Buyers may be transitioning from the Legacy Pull Buyers API to the Hotel-X API, which means they could have traffic via both APIs. If in doubt, we strongly encourage you to reach out to your Buyers for more detailed information.