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Logging: Access your XML logs via TravelgateX

How can I use Logging? 🔍​

  1. Log onto TravelgateX.
  2. Click on APPs > Logging.
  3. Decide if you prefer to search by connection, reference or session ID.
  4. Then, select the connection(s) and adjust the filters:
    • Time range (UTC)
    • Operation type: Book, Quote, Cancel, Search, Other.
    • Status/Error code: list of errors.
  5. Click on Search new_logging_1
info

Please be aware that operation type “Search” will only return results when the search has been audited first

What information does Logging provide me? 📤​

If your search criteria returns logs, Logging will display the following information:

  • Timestamp
  • Duration of the transaction
  • Connection
  • Client
  • Access
  • Status/Error Code
  • Operation type
  • Session ID (as unique identifier for this transaction)
  • Traffic Type (Basic, Optimized, Scheduler, Speed)
  • Actions: Download link, as logs can be downloaded individually or in bulk using the "Download All" option above the table. new_logging_2
  • If your search returns many results, we recommend you use additional filters on the right: “Filter by Supplier”, “Filter by Access” or “Duration”: new_logging_3