List of FAQs

Getting Started with TravelgateX

1. How can I become a Partner at TravelgateX?
2. Does TravelgateX need to whitelist my IPs?
3. What are Pull integrations?
4. What are Push integrations?
5. What is Hotel-X?
6. What is TravelgateX Status Page?
7. How can I activate VCC payments with my Sellers?

Are you a Buyer?

1. What resources are available for Hotel-X?
2. What headers should I add to my Hotel-X requests?
3. What languages does Hotel-X API support?
4. What is an Apikey?
5. What is an Access?
6. What is a Client?
7. What is a Context?
8. What's the difference between access and context?
9. Is it mandatory to specify a timeout in my request?
10. Which timeout should I establish in each step?
11. What happens if I set a higher timeout than the ones allowed at TravelgateX API?
12. My Legacy API request contains two timeout tags, what distinguishes one from the other?
13. Why does Hotel-X add 150 milliseconds to my requests?
14. What is the id (optionRefId) of an option?
15. What is the lifetime of an OptionRefId?
16. If I encounter an error in the Hotel-X QuoteRS, can I continue using the same Search "id" from Search?
17. Is it possible to use the OptionRefId to implement any logic in my API?
18. Can I apply any filters to my Search request?
19. Can I search by destination?
20. Are there any limitations on the number of searches/minute?
21. Does nationality or market affect the price returned?
22. Can we define our own context for 2 or more Suppliers?
23. How can we differentiate a child from an infant? What is the age range of each of them?
24. Can I receive a specific rate in Search response?
25. Can I receive daily prices in Search response?
26. How many parallel requests can Travelgate handle from a single Buyer?
27. Can I filter the Hotel-X Search results by payment type?
28. What is the lifespan of the Search id?
29. Can I get a hotel description in Search response?
30. How does Hotel-X Single Mode work?
31. How does Hotel-X Multimode work?
32. How can I optimize a high percentage of no availability?
33. How can I filter my Search requests?
34. How can I set up Business Rules in my requests?
35. What is the occupancyrefID in SearchRS?
36. Can I split the rooms returned within an Option and book them separately?
37. What is the max. number of rooms and paxes/room allowed per reservation?
38. What does the "units" field indicate in the "rooms" node of the SearchRS response?
39. Do options get blocked in Hotel-X Quote Query?
40. Are there any limitations on the number of Hotel-X Quote requests allowed per minute?
41. Do I have to perform a Quote Query in order to Book an option?
42. Is there any possibility to obtain RoomCodes in Quote?
43. What should I do if I receive a status RQ in Quote response?
44. What is the DeltaPrice?
45. Will the currency in Book be the same as the currency in Quote?
46. Do I have to provide real names and ages for all the passengers?
47. How can I add remarks to a Book request?
48. What payment details should I add to my Book request?
49. What is a BookingID?
50. What does the status in a reservation response indicate?
51. What should I do if I receive both an OK status and an error in the same Book response?
52. How can I obtain the Hotel Confirmation Number (HCN)?
53. How are cancellation costs calculated and displayed?
54. Is it possible to retrieve the cancellation costs without canceling the option?
55. In a reservation for 2 rooms, if two rooms have the same cancellation policy, should the cancellation penalties be summed up in the node for the option?
56. What does the status in a cancel response indicate?
57. What should I do if I receive an error in Cancel response?
58. How can I retrieve the details of a booking?
59. How can I retrieve a list of all bookings made within a specific time frame?
60. Can I search hotels by destination?
61. How can I know the total amount of properties returned in Hotels Query?
62. What is the difference between "hotelCode" and "hotelCodeSupplier"?
63. What hotel codes should I map as Buyer?
64. Will I receive availability results for all the properties within a Seller's portfolio?
65. How should I utilize the zone and city nodes in my Destinations Query response?
66. What destination codes should I map as a Buyer?
67. Will I receive availability results for all the destinations returned in the Seller's destination list?
68. Is it my responsibility to map Hotel-X Rooms? Or does TravelgateX provide mapping support?
69. What is a token (ContinuationToken)?
70. What is the expiration time for the ContinuationToken?
71. Can I obtain the list of amenities available at TravelgateX?
72. How can I access the list of TravelgateX errors?
73. How can I access my B2B Virtual Agency?

Inventory Buyer

1. How can I configure the set up of my product?
2. How does room combination work in Inventory?
3. Can I request an activation for more than one credential (access) for the same Channel Manager?
4. How can I modify users and assign permissions in the Inventory Extranet?
5. How can I add a new hotel?
6. I have not received a booking notification in my email, what can I do?
7. How can I add or edit a room?
8. How can I load free of charge rates for children an babies?
9. How can I delete conditions and prices loaded in Inventory?
10. How can I calculate prices according to the Standard Occupancy?
11. How can I activate Channel-X?
12. Is there any Remarks field for the rate/room in the Inventory API?

Are you a Seller?

1. How can I apply for Hotel Push Sellers Generic API Certification?
2. How can I aggregate my direct contracts with hotel and third-party Suppliers?
3. How can I apply complex business rules to my Buyers?
4. How can I aggregate my direct contracts with hotel and third-party Suppliers?
5. How can I create my own Bedbank by reselling third-party products without API integration?
6. As a Seller using the Distribution solution, is there any way to control the currency that we return to our Buyers?

Account Settings

1. How can I set up my Company Profile?
2. How can I add more users to my Organization?
3. How can I modify the roles assigned to users within an Organization?
4. How can I manage my agreements?
5. How can I request a payment type change for one of my Partners?
6. Can your system send payment reminders?
7. How can I choose my payment type at Travelgate?

Dashboard

1. How can I access my Dashboard?
2. What kind of reports can I find in my Dashboard?

Connections

1. How can I check My Connections?
2. How can I edit an access?
3. How can I copy an access?
4. How can I delete an access?
5. How can I request an activation?
6. My access is flagged as "Not Working", what does it mean?
7. As a Seller, I have been contacted regarding an activation, what should I do?
8. I can't find a Partner in the dropdown menu of the New Connection form, what can I do?
9. My access is "Not Working" and I cannot edit it, what can I do?
10. How can I check my Connections Content
11. How can I download the Seller's portfolio in CSV format?
12. Why am I not receiving the expected content from a Seller and what can I do?
13. What can I do if I receive an error while downloading my content?
14. How can I force a static content update?
15. Is the Seller static content stored in TravelgateX database?
16. How often is a Seller's static content updated?
17. Can I see the content of a Seller before activating them?
18. How many properties should I map?
19. Can I obtain the total count of rooms, boards and categories at a hotel level?
20. How can I use my own hotel codes?
21. Can we use Universally Unique Identifier Codes (UUIDs) in our mapping?
22. Can I map different portfolios for the same Seller?

APPs

1. Why do the statistics in my system differ from the data provided by TravelgateX?
2. How can I interpret colors in Stats?
3. What does Search Traffic Type mean?
4. How can I activate the WhatsApp and Slack Stats Bot?
5. How can I obtain and download Search logs?
6. How can I obtain the Seller transactions of my request?
7. What is Speed and how can I use it?
8. How does Traffic Optimizer work?
9. How can I activate Traffic Optimizer?

Support Cases

1. What should I check before submitting a Case?
2. What does my Case status mean?
3. How can I obtain TravelgateX website logs?