Skip to main content

Overview

SFTP Files​

Upon receiving your Onboarding Welcome Pack, you will be granted access credentials to the SFTP server. If you require assistance or have not received your credentials, please open a ticket with our Customer Care team to obtain your SFTP credentials and begin your onboarding process.

SFTP Endpoint​

sftp.xmltravelgate.com

Directory Format​

The structure of the directory should be in the below format, all files should be inside this directory:

sftp.xmltravelgate.com

📁F[Folder code]_[Unique code]
     📁HotelX _[Unique code]

F[Folder code]_[Unique code]

  • Folder code: corresponds to the folder number.
  • Unique code: corresponds to the folder unique code in our system.

HotelX_[Unique code]

  • Unique code: corresponds to the Hotel-X unique code in our system.

Example:

sftp.xmltravelgate.com

📁F0_1781
     📁HotelX_1790

Upload SFTP Data​

To upload a file to the SFTP, follow these steps:

  1. Upload the File:

    • Once you've decided on the plugin you want to use, and if it's necessary, simply upload the required CSV file.

  2. Wait for Processing:

    • Once you've uploaded the file, our system will take care of the rest.
    • We'll automatically add the "_processed" tagline to the end of the file name when the processing is complete.

    For example, if you uploaded a file for hotel mapping plugin with the name:

    BuyerContext_SupplierContext_hotel_map_.csv

    After our system processes it, it will look like this:

    BuyerContext_SupplierContext_hotel_map_processed.csv

Update SFTP Data​

To update a file on the SFTP, follow these steps:

  1. Delete the Old File: Remove the outdated file from the directory.
  2. Upload the Updated File: Upload the new file with the updated information, ensuring you use the correct file name. There is no need to add "_processed" to the name; the system will handle this automatically.

That's it! Updating SFTP files is as easy as that.

Delete SFTP Data​

To delete all the information stored in our system, follow these straightforward steps:

  1. Prepare an empty file:

    • Create a new file with empty content, including only the headers.
    • Ensure that the file structure, such as column headers, remains intact.

  2. Load the empty file in the SFTP folder.

That's it! By replacing the existing data with an empty file containing headers only, you effectively delete all the information previously loaded into our system.