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204 error - No results found (for Push Sellers)

What does a 204 error mean?💡​

The 204 error is returned whenever a Seller does not return any results for the specific Search criteria set in the Buyer's request (e.g. hotel, dates, market, etc.).

Please check our article on 204 error - No results found for further information on this error.

What are the typical causes of a "no availability" error for Push Sellers?🔎​

Here are the possible causes for availability not being displayed for Push Sellers in our Extranet, along with the corresponding solutions:

  1. Deactivated hotel/rates/rooms: Check the SetUp section and ensure that the hotel/rates/rooms are not deactivated. They will be highlighted in red if they are.

    204_error_inventory_1

  2. No product loaded for requested rates/rooms/occupancies: If no product is loaded, availability results will not be obtained.

  3. Ensure Room Setup Matches Desired Occupancies: Remember to verify that the rooms are configured in the setup for all the occupancies you want them to be available for.

  4. Close Sales, Close On Arrival, or Close On Departure enabled for requested dates: Days with Close Sales will be highlighted in red, while days with sales Closed On Arrival and/or Closed On Departure will be highlighted in a different shade of green and a checkbutton will be also applied.

    204_error_inventory_2

  5. Incorrectly loaded booking limit: Verify that the booking limit has been loaded correctly.

  6. Mismatch in search criteria: Ensure that the search criteria in your request matches the criteria previously loaded for those rates/rooms.

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Don't forget to check our Documentation for further information on our Inventory Extranet🚀