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Overview

The setup CSV files provide the essential static Inventory information for setting up the hotel product, including all information about the hotel, rates, rooms, policies, etc.

To effectively manage this data, please familiarise yourself with the hotels, rateplans, rooms, policies, taxes and offers setup files.

Upload order matters

The setup files reference data from the master files and from each other. To avoid Hotel not found or No rates for hotelId ... errors, upload them in this exact order:

  1. Masters first — hotelsMaster, roomsMaster
  2. Hotels Setup — hotels (activates the hotels in your inventory)
  3. RatePlans — rateplans (creates the rate codes)
  4. Rooms — rooms (assigns rooms to rate codes, requires rates to exist)
  5. Policies / Taxes / Offers — can be uploaded in any order once the rates exist

The system polls the SFTP approximately every hour. If you upload everything at once, the dependencies are resolved sequentially as files are picked up; however, uploading in order minimises the chance of transient errors.