How to Retrieve Web Logs from TravelgateX Website
Why are TravelgateX website logs important?💡
At times, our team may need to review your web logs to examine your connection to our website and address any potential issues.
How can I obtain TravelgateX website logs?🛠️
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Log onto TravelgateX website
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Click F12 or right-click and select "Inspect". Then, you will be able to visualize a new tab in your screen.
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Once in that tab, elect "Console" secondary tab.
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Browse our website, some text will appear on the "Inspect" section.
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Right-click the Console section and select "Save as", it will generate a log file.
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Select now the "Network" tab and click the "Export HAR…" button, it will generate another log file.
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Provide us with both log files and the e-mail that the user used to log in.
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Have any doubts or inquiries? Our amazing Customer Care team is just a ticket away. Reach out to them via Tickets, and they will be more than happy to help you out 🚀