List of FAQs

Getting Started with TravelgateX

1. How can I become a Partner at TravelgateX?
2. Does TravelgateX need to whitelist my IPs?
3. What are Pull integrations?
4. What are Push integrations?
5. What is Hotel-X?
6. What is TravelgateX Status Page?
7. How can I activate VCC payments with my Sellers?

Are you a Buyer?

1. What resources are available for Hotel-X?
2. What headers should I add to my Hotel-X requests?
3. What languages does Hotel-X API support?
4. What is an Apikey?
5. What is an Access?
6. What is a Client?
7. What is a Context?
8. What's the difference between access and context
9. What is the id (optionRefId) of an option?
10. What is the lifetime of an OptionRefId?
11. If I encounter an error in the Hotel-X QuoteRS, can I continue using the same Search "id" from Search?
12. Is it possible to use the OptionRefId to implement any logic in my API?
13. Can I apply any filters to my Search request?
14. Can I search by destination?
15. Are there any limitations on the number of searches/minute?
16. Does nationality or market affect the price returned?
17. Can we define our own context for 2 or more Suppliers?
18. How can we differentiate a child from an infant? What is the age range of each of them?
19. Can I receive a specific rate in Search response?
20. Can I receive daily prices in Search response?
21. Can I filter the Hotel-X Search results by payment type?
22. What is the lifespan of the Search id?
23. How does Hotel-X Single Mode work?
24. How does Hotel-X Multimode work?
25. How can I optimize a high percentage of no availability?
26. How can I filter my Search requests?
27. How can I set up Business Rules in my requests?
28. What is the occupancyrefID in SearchRS?
29. Can I split the rooms returned within an Option and book them separately?
30. What is the max. number of rooms and paxes/room allowed per reservation?
31. What does the "units" field indicate in the "rooms" node of the SearchRS response?
32. Do options get blocked in Hotel-X Quote Query?
33. Are there any limitations on the number of Hotel-X Quote requests allowed per minute?
34. Do I have to perform a Quote Query in order to Book an option?
35. Is there any possibility to obtain RoomCodes in Quote?
36. What should I do if I receive a status RQ in Quote response?
37. What is the DeltaPrice?
38. Will the currency in Book be the same as the currency in Quote?
39. Do I have to provide real names and ages for all the passengers?
40. How can I add remarks to a Book request?
41. What payment details should I add to my Book request?
42. What is a BookingID?
43. What does the status in a reservation response indicate?
44. What should I do if I receive both an OK status and an error in the same Book response?
45. How can I obtain the Hotel Confirmation Number (HCN)?
46. How are cancellation costs calculated and displayed?
47. Is it possible to retrieve the cancellation costs without canceling the option?
48. What does the status in a cancel response indicate?
49. What should I do if I receive an error in Cancel response?
50. How can I retrieve the details of a booking?
51. How can I retrieve a list of all bookings made within a specific time frame?
52. Can I search hotels by destination?
53. How can I know the total amount of properties returned in Hotels Query?
54. What is the difference between "hotelCode" and "hotelCodeSupplier"?
55. What hotel codes should I map as Buyer?
56. Will I receive availability results for all the properties within a Seller's portfolio?
57. How should I utilize the zone and city nodes in my Destinations Query response?
58. What destination codes should I map as a Buyer?
59. Will I receive availability results for all the destinations returned in the Seller's destination list?
60. Is it my responsibility to map Hotel-X Rooms? Or does TravelgateX provide mapping support?
61. What is a token (ContinuationToken)?
62. What is the expiration time for the ContinuationToken?
63. Can I obtain the list of amenities available at TravelgateX?
64. How can I access the list of TravelgateX errors?
65. How can I access my B2B Virtual Agency?

Inventory Buyer

1. How can I configure the set up of my product?
2. How can I modify users and permissions?
3. How can I add a new hotel?
4. How can I add or edit a room?
5. How can I load free of charge rates for children an babies?
6. How can I delete conditions and prices loaded in Inventory?
7. How can I calculate prices according to the Standard Occupancy?
8. How can I activate Channel-X?
9. Is there any Remarks field for the rate/room in the Inventory API?

Are you a Seller?

1. How can I apply for Hotel Push Sellers Generic API Certification?
2. How can I aggregate my direct contracts with hotel and third-party Suppliers?
3. How can I apply complex business rules to my Buyers?
4. How can I aggregate my direct contracts with hotel and third-party Suppliers?
5. How can I create my own Bedbank by reselling third-party products without API integration?

Account Settings

1. How can I set up my Company Profile?
2. How can I add more users to my Organization?
3. How can I modify the roles assigned to users within an Organization?
4. How can I manage my agreements?
5. How can I request a payment type change for one of my Partners?

Dashboard

1. How can I access my Dashboard?
2. What kind of reports can I find in my Dashboard?

Connections

1. How can I check My Connections?
2. How can I edit an access?
3. How can I copy an access?
4. How can I delete an access?
5. How can I request an activation?
6. My access is flagged as "Not Working", what does it mean?
7. As a Seller, I have been contacted regarding an activation, what should I do?
8. My access is "Not Working" and I cannot edit it, what can I do?
9. How can I check my Connections Content
10. How can I download the Seller's portfolio in CSV format?
11. Why am I not receiving the expected content from a Seller and what can I do?
12. What can I do if I receive an error while downloading my content?
13. How can I force a portfolio update?
14. Is the Seller static content stored in TravelgateX database?
15. How often is a Seller's static content updated?
16. How often is a Seller's portfolio updated?
17. Can I see the content of a Seller before activating them?
18. How many properties should I map?
19. Can I obtain the total count of rooms, boards and categories at a hotel level?
20. How can I use my own hotel codes?
21. Can we use Universally Unique Identifier Codes (UUIDs) in our mapping?
22. Can I map different portfolios for the same Seller?

APPs

1. Why do the statistics in my system differ from the data provided by TravelgateX?
2. How can I interpret colors in Stats?
3. What does Search Traffic Type mean?
4. How can I activate the WhatsApp and Slack Stats Bot?
5. How can I obtain and download Search logs?
6. How can I obtain the Seller transactions of my request?
7. What is the “tgx_sess” parameter and how can I use it?
8. What is Speed and how can I use it?
9. How does Traffic Optimizer work?
10. How can I activate Traffic Optimizer?

Tickets

1. What should I check before opening a ticket?
2. What does my Ticket status mean?
3. How can I obtain TravelgateX website logs?