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Customer Support

Handling Tech Requests at Travelgate​

What Support Options and Resources Does Travelgate Provide?🌟​

  1. Travelgate Documentation: A comprehensive resource featuring our developers' documentation and Knowledge Base.
  2. AIna: Our multilingual assistant, AIna, is powered by Large Language Models (LLMs) and is specifically designed to address your questions about Travelgate, providing responses based on our Official Documentation.
  3. Support Portal: Open, view, and manage tech issues at both Company and user levels through our Customer Support team.
  4. Travelgate Community: Join our Discord Server: a collaborative hub for Travelgate Community.

What does Travelgate not do?🛠️​

Our core focus lies in providing seamless connectivity solutions. As a result, we don't offer services like booking engine, voucher generator system, front/back-office systems, website design, etc.

Nevertheless, we have established partnerships with numerous affiliates who specialize in these domains, and we would be more than happy to connect you with them.

How are Partner requests categorized at Travelgate?💡​

  1. Product Development: This involves any development work aimed at enhancing, adding, or modifying functionalities of an existing product and/or service. For example:

    • "I would like to have the option to download more than 50 logs at once from the Logging APP".
    • API Major Version release for an existing integration (e.g. v1.0 to v2.0).

  2. Product Maintenance: This encompasses any development efforts focused on ensuring the proper performance of an existing product and/or service. For example:

    • Booking flow data discrepancy.
    • Static data download error/discrepancy.
    • Minor API Updates: "As a Seller, I can now return cancel policies in Search, please update this information".
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  • To share your Product Development ideas for our Platform, please use Travelgate Community. Our Product team will give a detailed evaluation to each suggestion and request.
  • For any Product Maintenance requests, kindly submit them through our Support Portal.
  • Any changes or requests for changes in the integration of a supplier must always be initiated by the Seller, not the Buyer. The Seller should also provide us with their updated API documentation so that our IT team can analyze the potential implementation at the integration level.