Content Discrepancies
Why am I not receiving the content expected from a Seller?🔎​
This can occur for the following reasons:
- Your content has not been updated yet. Find more information on how to review and manage your Hotels content using our APP here.
- The Seller has not provided certain mandatory fields, resulting in the exclusion of some items (e.g., hotels, destinations).
- The Seller has not sent those particular items.
- There might be an integration issue.
What can I do to manage this discrepancy?🚀​
- Reach out to the Seller to ensure they are sending the missing information, including all the required fields specified in the Seller API Specs (refer to them for more information).
- If the issue persists, you can try forcing an update of your content. You find more information on how to do this here.
- If the problem continues even after forcing an update of your content, please open a Case to our Customer Support Team for further investigation.
What can I do if I receive an error while downloading my content?💡​
- Make sure the credentials credentials in your request (Hotel-X accessCode or Legacy Configuration) are active and operative.
- Check our errors and warnings for further information.
- If you encounter an error while downloading the hotel, room, or destination list, it is recommended to restart the process.
- If the issue persists or the error code is not listed, please open a Case through our Support Portal for further investigation.