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Hotel Sellers API - Cancel Policies

In Travelgate Quote (Valuation) response, you'll find a number of fields that offer detailed insights. Among these, we've included specific fields that give you clearer information about cancellation policies, so you can have a more precise understanding of your options.

  • TIMEZONE:
    It will specify the timezone in UTC in which the cancellation policies are located. See the Metadata docs to check all possible values.

    hotel_sellers_api_cancelpolicies1

info

If you have any doubts about the timezone returned (for example, if TimeZone is set as Unknown) we advise you to add an offset of +14 hours in order to avoid unexpected penalties caused by timezone difference.

  • DEADLINE:
    Additionally, we have added the "Deadline" field on CancellationPolicies returned in Quote/Valuation response, in order to provide more precise information and avoid losing competitiveness.

    This field is not subjected to any ambiguity as it is a date in UTC-0 Standard. The conversion of the date is made according to the value specified on the Metadata TimeZone.

    deadline-format-updated

  • CALCULATED DEADLINE:
    Finally, we have also added a "CalculatedDeadline" field to specify if the Deadline has been taken from the Seller’s response or if it has been calculated by Travelgate.

    Please check the following table for a clear view of how we will treat the Cancellation Policies returned by the Seller according to the TimeZone established on the Metadata:

    Metadata TimeZoneHoursBeforeDeadline
    Hotel Local TimeBypassConversion to UTC-0
    TimeZoneBypassConversion to UTC-0
    UnknownBypass+14 hours offset

Does the same timezone apply to the cancellation policies for all Buyers connected to a Supplier?​

In Travelgate, the timezone settings for cancellation policies are managed in the Supplier's Metadata, so they will apply uniformly across all their Buyers.