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Hotel Sellers API - Cancel Policies

In TravelgateX Quote (Valuation) response, you'll find a number of fields that offer detailed insights. Among these, we've included specific fields that give you clearer information about cancellation policies, so you can have a more precise understanding of your options.

    It will specify the timezone in UTC in which the cancellation policies are located. See the Metadata docs to check all possible values.



If you have any doubts about the timezone returned (for example, if TimeZone is set as Unknown) we advise you to add an offset of +14 hours in order to avoid unexpected penalties caused by timezone difference.

    Additionally, we have added the "Deadline" field on CancellationPolicies returned in Quote/Valuation response, in order to provide more precise information and avoid losing competitiveness.

    This field is not subjected to any ambiguity as it is a date in UTC-0 Standard. The conversion of the date is made according to the value specified on the Metadata TimeZone.


    Finally, we have also added a "CalculatedDeadline" field to specify if the Deadline has been taken from the Seller’s response or if it has been calculated by TravelgateX.

    Please check the following table for a clear view of how we will treat the Cancellation Policies returned by the Seller according to the TimeZone established on the Metadata:

    Metadata TimeZoneHoursBeforeDeadline
    Hotel Local TimeBypassConversion to UTC-0
    TimeZoneBypassConversion to UTC-0
    UnknownBypass+14 hours offset

Does the same timezone apply to the cancellation policies for all Buyers connected to a Supplier?

In TravelgateX, the timezone settings for cancellation policies are managed in the Supplier's Metadata, so they will apply uniformly across all their Buyers.