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How to set up and load product in Inventory

How can I set up of my product in Inventory?

  1. Log onto TravelgateX.
  2. Click on Solutions > Inventory.
  3. Click on section Inventory > SetUp
  4. Configure the SetUp of your contracted hotels.
  5. Once you have finished the SetUp, the Channel Manager will be able to retrieve all the information and map it in order to start loading allotment and prices.

How can I check the product loaded to the Inventory Extranet?

You can check the allotment, prices and conditions loaded by hoteliers in the Calendar section.

How can I load discounts and offers to my product?

You can configure discounts, offers and supplements via section Manual Load.

For how long can I load product into Inventory?

Our Inventory system allows you to load allotment and prices for up to 2 years from the current date.

Is there any Remarks field for the rate/room in the Inventory API?

There isn't a dedicated Remarks field at the room level in Inventory. However, you can add remarks at the reservation request level. If needed, the room name field can be utilized to include room-specific details as free text.

I have not received a booking notification in my email, what can I do?

  1. Check your setup for this hotel in the Extranet: Ensure that the Hotel Email, CC Address, and From Address are correct. If they are not, update the information to ensure that booking notifications reach the expected emails.
  2. Check the Spam and Trash folders: Make sure you haven't accidentally blocked or filtered the booking notification emails.
  3. Technical issues: If you have checked the above two points and the information is correctly set up, there might be a technical issue preventing the emails from being sent properly.

If after reviewing these steps, you still do not receive the booking confirmation emails, feel free to contact our Customer Care team through Tickets for further investigation.

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Don't forget to check our Inventory Documentation for more information!🚀