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VALIDATION_ERROR

What does a "VALIDATION_ERROR" mean?💡​

A "VALIDATION_ERROR" occurs when the validation information provided in your Hotel-X request does not match the information set for your account or is not valid for that specific request.

What can I do if I receive a "VALIDATION_ERROR" in my response?🔎​

Since this error serves as an indication that there is a discrepancy or issue with the validation process, you should check the following information:

  • Verify access: You should check My Connections in order to make sure that the access/es set in your request have already been configured for your account (status "working") and are active:
    • If your access displays a "not working" status: One or more processes in the activation have failed and our connectivity team needs to review it manually. You can contact our Activations Team if necessary via the Auto-Activations Case.
    • If your access is not active: Please make sure you activate it in order to run requests via our Platform.
  • Access type Test/Live: Verify that the "testMode" tag in your request matches the Test/Live settings for that specific access.
  • Verify Client: the Client set in your request should be one of those configured for your account. More information on Hotel-X Clients can be found here.
  • Verify Apikey: the Apikey set in your request should be the one configured for your account. You will find more information on your API Settings here.
  • Verify Context: the Context code set in your request should match the mapping expected in your request:
    • Single Mode request: you may either request with the Supplier context (you can check this information in My Connections, at an access level) or with your own Client context (Mapping uploaded to the SFTP).
    • Multi-mode request: you should use your own Client context.
  • Verify criteria: you should check the criteria in your request is valid. For example, do not set check-in and check-out dates from the past.

VALIDATION_ERROR examples⚠️​

  1. Incorrect Hotel-X credentials (e.g. Access, Client, Apikey, etc.): "ACCESS_ERROR"; "VALIDATION_ERROR"

    {
        "data": {
            "hotelX": {
                "search": {
                    "auditData": {
                        "transactions": []
                    },
                  "context": "xxxx",
                    "options": null,
                    "errors": [
                        {
                            "code": "ACCESS_ERROR",
                            "type": "VALIDATION_ERROR",
                            "description": "No valid accesses found"
                        }
                    ],
                    "warnings": null
                }
            }
        }
    }
    {
       "data" : {
           "hotelX" : {
               "search" : {
                   "auditData" : null,
                   "context" : "xxx",
                   "options" : null,
                   "errors" : [
                       {
                           "code" : "ACCESS_ERROR",
                           "type" : "VALIDATION_ERROR",
                           "description" : "this group does not have execution permission over src"
                       }
                   ],
                   "warnings" : null
               }
           }
       }
    }

  2. Too many options to return (in relation to your optionsQuota) - "QUOTA_EXCEEDED"; "VALIDATION_ERROR"

    {
        "data" : {
            "hotelX" : {
                "search" : {
                    "auditData" : null,
                    "context" : "xxx",
                    "options" : null,
                    "errors" : [
                        {
                            "code" : "QUOTA_EXCEEDED",
                            "type" : "VALIDATION_ERROR",
                            "description" : "description":"too many options to return"
                        }
                    ],
                    "warnings" : null
                }
            }
        }
    }

  3. Incorrect Search criteria (e.g. invalid dates): "WRONG_FIELD"; "VALIDATION_ERROR"

{
    "data" : {
        "hotelX" : {
            "search" : {
                "auditData" : null,
                "context" : "xxx",
                "options" : null,
                "errors" : [
                    {
                      "code" : "WRONG_FIELD",
                        "type" : "VALIDATION_ERROR",
                      "description" : "description":"check-in date must be from now on"
                    }
                ],
                "warnings" : null
            }
        }
    }
}
tip

If you're still experiencing the error after going through the information mentioned above, don't hesitate to contact our Customer Support team. We are here to help you!🚀