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Billing: View your agreements, control your usage, and check your invoices

How can access Billing? 🖱️​

  1. Log into our Portal, click on your initials in the top right corner, and then select 'Billing'.
  2. Use the tabs provided in order to check your Agreements, Usage or Invoices. billing_aug_2

How can I manage my agreements? 📑​

  1. Click on the "Agreements" tab.

  2. Here, you will be able to filter your agreements by:

    • Active
    • Expired
    • All

  3. Click on "Options" (three dots) of a specific agreement and you will be able to visualize the following actions:

    • Update billing e-mail: Update your billing email or add new ones.
    • View fees (by type, amount or ranges)
    • Pdf: Download the signed agreement in Pdf format (only available for Commercial Agreement 2023).
    • Change history: View the history of payment type changes (only available for Commercial Agreement 2023).

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  4. Click in the arrow beside the Agreement to review your connections and understand the various payment types in more detail:

    • This will display a comprehensive list of your connections and detailed descriptions for each payment type will be accessible.
    • Should you want to modify the payment arrangement with a Partner, you have the option to request it from here.
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Only owner and admin users have access to the complete menu.

How can I request a payment type change for one of my Partners?​

Remember that if both you and your Partner are under the Commercial Agreement 2023, the Auto-Activations form to request a new connection on our Platform will display these available payment types:

  • FREE: This connection has no cost for you. Your Partner must confirm the full payment of the connectivity from its side.
  • STD: Standard booking fee applies for you and your Partner, share costs.
  • SUP: Both standard booking fees and supplement apply to this connection for you. For your Partner, it will be free.

It's possible that you and your Partner are currently splitting the cost of the connection under a Standard Payment Agreement. If you're interested in switching to a free arrangement where your Partner takes on the payment responsibility, you'll need to wait for their acceptance before proceeding with the change. If needed, you can also cancel the request.

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Other modifications, such as switching from Free to Standard or Standard to Supplement, do not require Partner confirmation as the total cost of the connection is assumed. These changes can be processed automatically.

Additionally, you will have access to the historical record of changes made in each agreement:

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  • Keep in mind that your Partner needs to log in through their Profile to accept the payment change request. They will receive a notification in the bell-shaped icon located on the right side of the settings menu.
  • Any changes made to the payment type will apply to all reservations with an entry date starting from the first day of the following calendar month after the notification.
  • Remember, if you have an agreement 2023, you will have the option to choose the Payment Type during the auto-activation process.
  • A payment change can only be requested if you're adhering to the Commercial Agreement 2023.

How can I control my usage?⚠️​

At Travelgate, we offer essential data that enables you to review your invoices and evaluate the cost per connection. You have the option to filter by:

  1. Agreement: The drop-box menu shows the existing agreements.
  2. Time range: It is important to note that invoices at Travelgate are calculated on a monthly basis, following the calendar month.

Additionally, you can easily download the necessary data for your analysis.

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How can I check my invoices?🔎​

Each monthly invoice provides comprehensive and relevant data specific to your contract type, enabling you to gain a more detailed understanding of your billing information.

In order to check your invoices, you just need to click on the 'Invoices' tab. There, you will be able to visualize your monthly invoices by Agreement Status:

  1. All
  2. Active
  3. Expired

Additionally, you can click on "Options" (drop-down menu) in order to access the following information from a specific invoice:

  1. View details
  2. Download PDF invoice documents
  3. Access CSV bookings locator

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Can your system send payment reminders?​

Our system doesn't send reminders, but it does automatically email invoices to you. To make sure you receive them, please keep your billing contact information up to date. You can easily update this information and add any additional contacts through the 'Agreements' tab.

Can I pay Travelgate invoices by credit card?​

Travelgate invoices need to be settled through bank transfer, so credit card payments aren't accepted.

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To ensure seamless billing, it's important that you handle all cancellations via our API.
Should you face any issues, please don't hesitate to get in touch with our Customer Support team for assistance. Additionally, please make sure to cancel any test bookings with Sellers and to check that such bookings are refundable.