Quick guide to auto-connections

In this guide, we'll walk you through the process of requesting a connection with one of our Partners via the TravelgateX Marketplace. We aim to make this journey as straightforward and seamless as possible, ensuring you can easily connect with your chosen partners and enhance your business opportunities. We had, and still have, only one objective: to make connecting a Partner easier and faster.

Keep in mind

It's worth noting that having a commercial contract with TravelgateX is a must to request a new connection. If you have any questions or need assistance, feel free to reach out to our friendly Sales Team at sales.support@travelgate.com.

How can I request a new connection?

1. Log into our Portal.

2. Head over to the "Connections" > "My connections" section. Before you begin, double-check that you're logged into the correct Organization and Partner profile type (Buyer or Seller). If you're unsure, you can find this information in the top right corner of your screen.

   

3. Click on "Create a new connection" and let's get started with the steps for a smooth connection process.

   • Step 1 (Partner): Choose the Partner you want to connect with. Some Sellers may offer multiple connection types (Pull or Push), so pick the one that suits you best.

   

   • Step 2 (Access configuration): Let's dive into configuring your access with the Partner! Firstly, assign a distinctive name to your access, perhaps indicating whether it's intended for B2B or B2C operations. Next, specify whether it's for testing purposes or if it's ready to go live. Then, complete the form with the credentials provided by the Seller. Keep in mind that each Seller may require different information based on their system's specifications. It's important to note that activating your access with credentials that haven't been greenlit by the Seller can disrupt the workflow and cause delays. Therefore, ensure that your credentials are active and fully operational before proceeding.

   

   • Step 3 (Notification setup): Let us know where you'd like to receive notifications once the activation is created and access is granted.

   

   • Step 4 (Review and confirm): Double-check all the provided information and confirm to start the auto-activation process. Also, only if you and your Partner have a Commercial Agreement 2023, the form will show you the available payment types for this new connection:
     • FREE: This connection has no cost for you. Your Partner must confirm the full payment of the connectivity from its side.
     • STD: Standard booking fee applies for you and your Partner, share costs.
     • SUP: Both standard booking fees and supplement apply to this connection for you. For your Partner, it will be free.

   Once complete, we'll send you an email containing all the necessary information to set the connection live. Additionally, you can monitor the information and activation status from the "My Connection" section for your convenience. Easy peasy!

   

info

We're constantly improving our Activation Process to make it smoother for you. While much of the data is auto-completed, you'll still need to configure some details for each new connection. Ensuring the accuracy of these details will help speed up the process. Keep those specifics precise, and you'll breeze through the setup! 🚀

Auto-connection Status

Once you've requested a new connection with your Partner, you can track its progress in the 'My Connections' section. Here's what each status means:

Status	Description
🟢 Working	Your access is all set and ready to be used!
🟡 In progress	Our automatic process is still setting things up, but it'll be ready soon. Once it is, it'll switch to 'Working' automatically. It may also happen that something didn't quite go as planned in the automatic process, but don't worry because our team will step in to sort it out manually, and we'll reach out to you with updates soon.
🔵 Pending Seller's Feedback	We're waiting on final details from either the seller or buyer to keep things moving smoothly. Sometimes we need a bit more info, like search criteria, to ensure the process passes our test.

Frequently Asked Questions

My access is "Not Working" and I cannot edit it, what can I do?

When an access is "Not Working," the "Edit access" feature remains blocked while our Connectivity Team checks the connection. To avoid creating duplicate Cases on our Platform, we strongly advise against requesting the connection again. It's best to wait until our Connectivity Team contacts you and asks for assistance.

As a Seller, I have been contacted regarding an activation, what should I do?⚠️

Sellers will receive an email requesting their collaboration to resolve any issues preventing a connection from being completed automatically. The email provides a link where they can fix the problem by modifying the access configuration provided by the Buyer.

What is the activation testing phase?🚀

When activating a connection, whether automatically or manually, a testing phase is necessary to ensure the new credentials function properly. This involves going through a Booking Flow (using the Search and Quote queries) and downloading Static Content information such as hotels and destinations. Once everything checks out, the connection will be set to "Working" and you'll be notified.

What happens if there are any contact mismatches?🔎

If there are contact mismatches between the information provided in the Connection Form and our database, we may need the Partner to share the connection details with you.

I can't find a Partner in the dropdown menu of the New Connection form, what can I do?⚠️

If you cannot find a specific Partner (either Buyer or Seller) in the dropdown menu for a new connection, it may be because they are either not available or inactive on our Platform. We recommend contacting them directly for more details.

note

If you have any activation-related updates or details to share, please avoid submitting additional Cases for our Customer Support team. Instead, kindly reply to our Connectivity Team email thread. Your cooperation in streamlining our communication process is highly appreciated!