How can I become a Travelgate Partner?

Visit our platform, click “Contact Travelgate,” and submit the short form—it takes about two minutes. Our partnerships team will follow up promptly to get you started.

What are the benefits of using the Travelgate app?

The Travelgate app allows you to manage bookings, monitor performance, and access real-time insights on the go. It's a powerful tool for travel businesses to stay connected and efficient.

What resources are available for onboarding?

Travelgate offers a comprehensive onboarding guide, including certification resources, API documentation, and customer success support.

How can I access the Hotel-X API Playground?

Access the Hotel-X API Playground via the Travelgate documentation to explore and test API queries, customize GraphQL requests, and view real-time responses in a safe development environment.

How can I troubleshoot common API errors?

For common API errors, refer to our Errors and Warnings list. It provides detailed steps to resolve issues like timeouts, communication errors, and data retrieval problems.

What is the importance of uptime in Travelgate?

Uptime is critical for ensuring seamless connectivity and uninterrupted service. Travelgate prioritizes high availability to minimize disruptions and maximize operational efficiency.

What payment methods does Travelgate support?

Travelgate supports multiple payment methods, including credit cards, virtual credit cards (VCC), and other supplier-specific payment types. For more details, check our payment guide.

StatsInfo

Details of an specific error

type StatsInfo {
  code: ID!
  type: StatsInfoTypes!
  hits: Int64!
  time: Int!
  averageTime: Int64!
  totalTime: Int64!
  assets: [StatsAsset!]
}

Fields

`StatsInfo.code` ● `ID!` non-null scalar

`StatsInfo.type` ● `StatsInfoTypes!` non-null enum

Stats type

`StatsInfo.hits` ● `Int64!` non-null scalar

Total hits

`StatsInfo.time` ● `Int!` non-null scalar

Average time (ms)

`StatsInfo.averageTime` ● `Int64!` non-null scalar

Average time (ms)

`StatsInfo.totalTime` ● `Int64!` non-null scalar

Total time (ms)

`StatsInfo.assets` ● `[StatsAsset!]` list object

Details about errors.

Member Of

OperationDetailed object

Fields​

StatsInfo.code ● ID! non-null scalar​

StatsInfo.type ● StatsInfoTypes! non-null enum​

StatsInfo.hits ● Int64! non-null scalar​

StatsInfo.time ● Int! non-null scalar​

StatsInfo.averageTime ● Int64! non-null scalar​

StatsInfo.totalTime ● Int64! non-null scalar​

StatsInfo.assets ● [StatsAsset!] list object​

Member Of​