How can I become a Travelgate Partner?

Visit our platform, click “Contact Travelgate,” and submit the short form—it takes about two minutes. Our partnerships team will follow up promptly to get you started.

What are the benefits of using the Travelgate app?

The Travelgate app allows you to manage bookings, monitor performance, and access real-time insights on the go. It's a powerful tool for travel businesses to stay connected and efficient.

What resources are available for onboarding?

Travelgate offers a comprehensive onboarding guide, including certification resources, API documentation, and customer success support.

How can I access the Hotel-X API Playground?

Access the Hotel-X API Playground via the Travelgate documentation to explore and test API queries, customize GraphQL requests, and view real-time responses in a safe development environment.

How can I troubleshoot common API errors?

For common API errors, refer to our Errors and Warnings list. It provides detailed steps to resolve issues like timeouts, communication errors, and data retrieval problems.

What is the importance of uptime in Travelgate?

Uptime is critical for ensuring seamless connectivity and uninterrupted service. Travelgate prioritizes high availability to minimize disruptions and maximize operational efficiency.

What payment methods does Travelgate support?

Travelgate supports multiple payment methods, including credit cards, virtual credit cards (VCC), and other supplier-specific payment types. For more details, check our payment guide.

SupplierData

Extended Supplier information

type SupplierData {
  id: ID!
  code: ID!
  name: String!
  isActive: Boolean!
  provider: ProviderData!
  serviceApi: ID!
  api: APIName!
  owner: EntityOwnerData
  groupContent: GroupContent
  supplierGroup: ID
  context: String
  sharedDefault: Access
  accesses(
    first: Int
    last: Int
    before: String
    after: String
    filter: AccessFilter
  ): AccessConnection
  audits(
    where: EntityAuditWhereInput
    orderBy: EntityAuditOrderByEnum
  ): EntityAuditConnection!
  serviceIntegrationData: ServiceIntegrationData
  contentType: SupplierContentTypeEnum
  isPublic: Boolean!
  giata: GiataSupplierConfiguration
  pushConfiguration: SupplierPushConfiguration
}

Fields

`SupplierData.id` ● `ID!` non-null scalar

Supplier unique ID. Format: integer.

`SupplierData.code` ● `ID!` non-null scalar

Supplier unique code

`SupplierData.name` ● `String!` non-null scalar

Supplier name

`SupplierData.isActive` ● `Boolean!` non-null scalar

Indicates whether a Supplier is active. This is a calculated field, a specific supplier can be activated or deactivated, but if its provider is deactivated, the value will be = false

`SupplierData.provider` ● `ProviderData!` non-null object

Instance to which this supllier is connected

`SupplierData.serviceApi` ● `ID!` non-null scalar

ServiceAPI indicates the type of the connection

hotel
transportation
car
transfers
activities
virtualaccount
payment
package

`SupplierData.api` ● `APIName!` non-null enum

API name for service API

`SupplierData.owner` ● `EntityOwnerData` object

Organization that owns the Supplier

`SupplierData.groupContent` ● `GroupContent` object

Grouping of static content related to this Supplier.

`SupplierData.supplierGroup` ● `ID` scalar

This is a calculated field that responds to groupContent > code

`SupplierData.context` ● `String` scalar

This is a calculated field that responds to groupContent > groupContentData > context > code

`SupplierData.sharedDefault` ● `Access` object

Indicates if this supplier normally have a shared default access, means that the content is managed in one only site and this is because improve de efficiency