How can I become a Travelgate Partner?

Visit our platform, click “Contact Travelgate,” and submit the short form—it takes about two minutes. Our partnerships team will follow up promptly to get you started.

What are the benefits of using the Travelgate app?

The Travelgate app allows you to manage bookings, monitor performance, and access real-time insights on the go. It's a powerful tool for travel businesses to stay connected and efficient.

What resources are available for onboarding?

Travelgate offers a comprehensive onboarding guide, including certification resources, API documentation, and customer success support.

How can I access the Hotel-X API Playground?

Access the Hotel-X API Playground via the Travelgate documentation to explore and test API queries, customize GraphQL requests, and view real-time responses in a safe development environment.

How can I troubleshoot common API errors?

For common API errors, refer to our Errors and Warnings list. It provides detailed steps to resolve issues like timeouts, communication errors, and data retrieval problems.

What is the importance of uptime in Travelgate?

Uptime is critical for ensuring seamless connectivity and uninterrupted service. Travelgate prioritizes high availability to minimize disruptions and maximize operational efficiency.

What payment methods does Travelgate support?

Travelgate supports multiple payment methods, including credit cards, virtual credit cards (VCC), and other supplier-specific payment types. For more details, check our payment guide.

HotelBookingDetail

Contains information about booking.

type HotelBookingDetail {
  supplierCode: String
  accessCode: String
  reference: Reference!
  holder: Holder
  hotel: BookingHotel
  price: Price
  quotePrice: PriceChange
  cancelPolicy: CancelPolicy
  remarks: String
  status: BookStatusType!
  billingSupplierCode: String
  payable: String
  addOns: AddOns
  paymentCard: PaymentCard
  paymentInfo: GeneratedPaymentInfo
  optionType: HotelOptionType
  surcharges: [Surcharge!]
  supplements: [Supplement!]
}

Fields

`HotelBookingDetail.supplierCode` ● `String` scalar

Supplier code of the booking

`HotelBookingDetail.accessCode` ● `String` scalar

Access code of the booking

`HotelBookingDetail.reference` ● `Reference!` non-null object

Booking ID references codes.

`HotelBookingDetail.holder` ● `Holder` object

Holder's name and surname

`HotelBookingDetail.hotel` ● `BookingHotel` object

Information about the hotel.

`HotelBookingDetail.price` ● `Price` object

Indicates the current price (Gross and Net) of the booked option. In the 'book' mutation, it shows the reservation price. In the 'booking' query (booking read), it reflects the current price; for example, it could be 0 if the reservation is cancelled and fully refundable, or the cancellation fee if there is any cost. If the provider is unable to return the current price in the query, the price returned by the provider will be used.

`HotelBookingDetail.quotePrice` ● `PriceChange` object

Specifies the price of the previous OptionQuote, returned only if it differs from the price shown at the Quote Option. If the price remains unchanged, this field will be returned as Null.